Dame Wendy Hall, AI Council: Shaping AI with ethics, diversity and innovation

CRM Management

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04.12.2025

Dame Wendy Hall is a pioneering force in AI and computer science. As a renowned ethical AI speaker and one of the leading voices in technology, she has dedicated her career to shaping the ethical, technical and societal dimensions of emerging technologies. She is the co-founder of the Web Science...

BCS, Chartered Institute for IT: Human reviews of AI decisions require legal protection

CRM Management

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24.11.2025

A leading IT industry body has warned that human reviews of AI decisions are in need of legal protection. BCS, The Chartered Institute for IT, made the warning amid the launch of the ‘Data: A...

Google’s Gemini 1.5 Pro dethrones GPT-4o

CRM Management

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23.11.2025

Google’s experimental Gemini 1.5 Pro model has surpassed OpenAI’s GPT-4o in generative AI benchmarks. For the past year, OpenAI’s GPT-4o and Anthropic’s Claude-3 have dominated the landscape. However, the latest version of Gemini 1.5 Pro...

Google is changing its paper review process following internal revolt

CRM Management

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19.11.2025

Google is making changes to how it reviews papers following an internal revolt over the company’s controversial practices. Leading AI ethics researcher Timnit Gebru was fired from Google in December last year after sending an...

Google engineer stole AI tech for Chinese firms

CRM Management

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03.11.2025

A former Google engineer has been charged with stealing trade secrets related to the company’s AI technology and secretly working with two Chinese firms. Linwei Ding, a 38-year-old Chinese national, was arrested on Wednesday in...

How AI can help your business get off to a flyer

CRM Management

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02.11.2025

Is there a problem nowadays that AI cannot solve? In all honesty, there are not many it seems. By using algorithms and ploughing through copious amounts of data and applying learnings absorbed from them, AI...

Twilio Segment: Transforming customer experiences with AI

CRM Management

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27.10.2025

AI News caught up with Hema Thanki, EMEA Senior Product Marketing Manager for Twilio Segment, to discuss how the company is using AI to transform customer engagement and personalisation. AI is fundamentally reshaping customer engagement...

UN calls for ‘urgent’ action over AI’s risk to human rights

CRM Management

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23.10.2025

The United Nations’ (UN) head of human rights has called for all member states to put a moratorium on the sale and use of artificial intelligence systems. UN high commissioner for human rights Michelle Bachelet...

How AI is transforming digital marketing: 2024 trends and insights

CRM Management

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20.10.2025

Discover how AI is revolutionising digital marketing with success stories and key strategies. Learn about personalisation, predictive analytics, content creation, and more. The rapid evolution of AI is revolutionising digital marketing, offering unprecedented opportunities for...

Anthropic Claude 4: A new era for intelligent agents and AI coding

CRM Management

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07.10.2025

Anthropic has unveiled its latest Claude 4 model family, and it’s looking like a leap for anyone building next-gen AI assistants or coding. The stars of the show are Claude Opus 4, the new powerhouse,...